Welcome to KolayExpress! We are committed to ensuring a smooth shopping experience for our customers. Please read our return policy carefully to understand your rights and responsibilities when returning items.

1. General Eligibility for Returns

1.1 Conditions for Returns:

• Items must be returned in their original condition, unused, and with all tags and packaging intact.
• Returns must be initiated within 2 days of delivery.

1.2 Non-Returnable Items:
The following categories are non-returnable:

• Perishable goods (e.g., food, flowers).
• Personalized or custom-made items.
• Items labeled as "Final Sale" or "Non-Returnable" at the time of purchase.
• Intimate goods (e.g., underwear) for hygiene reasons.

1.3 Country-Specific Restrictions:
Certain items may not be eligible for return based on the destination country's laws and regulations.

2. Return Process

2.1 Initiating a Return:

• Log in to your account on KolayExpress.
• Navigate to "My Orders" and select the item you wish to return.
• Complete the return request form and include images (if applicable).

2.2 Approval and Shipping:

• Upon approval, you will receive a return authorization and shipping label.
• You must ship the item within 3 days after receiving the label.

2.3 Return Shipping Costs:

• Return shipping fees are the responsibility of the customer, except for defective, damaged, or incorrect items.

2.4 Tracking:

• Ensure the return shipment has a tracking number. KolayExpress is not responsible for lost or undelivered returns without tracking confirmation.

3. Refunds

3.1 Refund Timeline:

• Refunds are processed within 7 days after the returned item has been inspected and approved.
• Refunds will be issued to the original payment method.

3.2 Partial Refunds:

• A partial refund may apply if items show signs of use, damage, or missing components.

4. Exchanges

Exchanges are currently not supported. Customers are advised to initiate a return and place a new order.

5. Defective, Damaged, or Incorrect Items

• If your item arrives damaged, defective, or different from your order, contact our customer support team within 2 days of delivery.
• Provide photographic evidence and a description of the issue for swift resolution.

6. International Returns

• Cross-border returns may incur additional customs fees or taxes, which are the responsibility of the customer.
• Ensure compliance with international shipping standards to avoid delays.

7. Contact Us

For any questions or assistance, please contact our Customer Support Team:

• Email: return@kolayexpress.com

KolayExpress reserves the right to modify this return policy at any time. Please check for updates regularly.